Within the United States, click here for complete instructions.
International Clients contact us for assistance.
HKR HIKARI SCISSOR FACTORY INC.™ services ALL Brands.
If you send a scissor that can't be repaired, the scissor will be returned to you with a technical evaluation stating WHY? and without any cost or charge to you.
For Service -
Worldwide 1.310.538.1513 or email contact service
For Sales -
Worldwide 1.310.516.0350 or email contact sales
Hours for Service
LIVE Voice Monday thru Friday 8.30a to 4.00p Pacific Standard Time
Voice Mail 24/7
Email 24/7
NO! - with the exception of certain TRADE SHOWS, HKR HIKARI SCISSOR FACTORY INC.™ technicians ONLY work in our factory.
If there are questions, please call our office Worldwide 1.310.538.1513 or email service@hikariscissors.com.
You will NEVER find a certified HKR HIKARI SCISSOR FACTORY™ service technician working on site in a salon or from a van or truck.
NO! NO! NO! - Don't be FOOLED! by STRANGER DANGER!!! While other people or companies may claim to know how to service HIKARI® Scissors, have worked for HIKARI®, HKR HIKARI SCISSOR FACTORY INC.™ is the ONLY Factory Authorized Service Center in North America.
And, ONLY our technicians are Factory Certified to service HIKARI® Brand Scissors.
Send it to our office for evaluation.
The good news is that we can most likely restore your HIKARI® Scissor's edge, accuracy and "feel".
It may take us longer than usual to repair, and there will be an additional charge.
Also, forward the contact information for that person or company who sharpened your HIKARI's® for our records.
See Hikari Scissors Warranty Information
The warranty is void if someone or company other than HKR HIKARI SCISSOR FACTORY INC.™ has attempted to service or modify the scissor.
YES! ALL scissors serviced, within the United States, by HKR HIKARI SCISSOR FACTORY INC.™ is covered by our Exclusive 90Day™ Guarantee.
The 90Day™ Guarantee covers ALL the 'Real Life' stuff that can happen to your scissor in salon.
This includes dropping, nicking, accidental damage.
Does not cover abuse - i.e. cutting electrical cords, chemical damage, scissors altered, modified, serviced elsewhere or "STRANGER DANGER" Acts of "The Other Guy".
Contact us for assistance.
International Clients contact us for assistance.
After receiving your scissors, it takes approximately 1 business day to complete all required service work.
Return shipping is 2 to 3 day and we ship from our factory in Southern California.
Next Day delivery options are available at an additional charge.
Contact us for current rates.
Also, you are always welcome to visit us for same day service.
See Hikari Scissors Warranty Information
International Clients contact us for assistance regarding Warranty Service.
First... don't panic; we stand behind all of our work. Review the 'Care and Maintenance' information on the back of the technical report enclosed with your scissor.
Check the tension adjustment of your scissor; often, parts are replaced during service and some of the parts may 'settle' or 'seat' during shipping.
Also, be aware that your scissors will most likely feel different than when you sent them in - they're balanced and sharp now!
IMMEDIATELY contact us for assistance. We stand behind our work and We will help you.
International Clients contact us for assistance.